One board, instead of three fragmented views
I designed the management board for Medint's care coordinators, consolidating three fragmented views and off-platform workarounds into a single dashboard for case oversight.
The full picture of a case existed nowhere.
Care coordinators managed each case across three separate views, one for patient status, one for task assignments, one for provider communication, with no single screen showing all three together. Getting a full picture meant switching tabs and holding state in their head.
Where the product fell short, coordinators built their own workarounds: shared spreadsheets, side messaging threads, sticky notes. These filled the gap, but lived entirely outside the system of record, invisible to anyone else on the team.
Shadowing the coordinator's day
I shadowed care coordinators through full shifts, mapping every screen, tab, and side tool they touched to manage a single case, and where each workaround was compensating for a gap in the product.
Bring the case together, in one board
The design consolidated status, tasks, and communication into a single management board, with coordination tools built directly in, so the workarounds had no reason to exist.
